Frequently asked questions
How AskClear works, what Facts mode checks, what happens to your data, and what it costs.
Getting started
What does AskClear do?
It sits between you and the AI like a mediator. You describe what you need in your own words, it asks a few quick questions if something is unclear, then writes a clear prompt and gets you the answer.
Do I need to know how to write prompts?
No. That’s the whole point — you write however you can, and AskClear turns it into a clear request.
How is this different from ChatGPT?
ChatGPT starts with a blank box. AskClear first asks a few quick questions, shows you the improved prompt before it’s sent, and offers a Facts mode that answers from your own documents with checked quotes.
Can I copy the improved prompt to use elsewhere?
Yes — select the improved text on screen and copy it. AskClear itself sends it straight to its own chat.
Facts mode and sources
How is Facts mode different from a normal chat?
In Facts mode the answer is based on sources you provide — uploaded documents, pasted text or web search. Quotes are checked against your sources and calculations go through a built-in calculator. A quote that can’t be found in the source is marked unverified.
What is the difference between Ideas and Facts mode?
“Just ask” (Ideas mode) helps you write, plan and brainstorm from an open request. “From my docs” (Facts mode) answers only from your documents and pasted text — or, if they don’t have the answer, from web results — with quotes you can check.
Does the AI make things up?
Any AI model can make mistakes. Facts mode reduces the risk: answers are kept to your sources and every quote is checked against them, so a quote that isn’t in the source is flagged. Statements without a quote aren’t checked — for important facts, open the quoted passage.
How do citations work?
When the assistant quotes a source, the exact quote must actually appear in that source or it is shown as unverified — so you can check each quote against the original.
Can I combine my own files with web search?
Yes. In Facts mode you can attach documents and paste text in the same chat. If they don’t contain the answer, the AI can also search the web — it decides when, and is told to prefer your sources. Only its search query, not your files, is sent to the search provider.
AI models and languages
Which AI models can I use?
Answers come from Claude (Anthropic) or GPT (OpenAI). You can switch the model inside a chat at any time. Your messages are sent to the chosen AI provider to generate the answer.
Which languages are supported?
The interface ships in four languages — English, German, Russian and Ukrainian — and the AI can chat in many more.
Privacy
Are my documents safe?
We store only the extracted text needed to answer, never the original file, and each source is tied to a single conversation. You can export or erase all of your data at any time.
Plans and usage
Is it free?
Yes. The free plan includes a monthly usage allowance, counted in tokens. When you need more, upgrade to Pro or buy a one-time top-up.
What happens when I run out?
You can’t send new messages until your allowance refreshes — on Free at the start of the next month (UTC), on Pro when your 5-hour window, day or week resets. A top-up lets you continue right away.
Do I need a subscription?
No. You can stay on Free and buy top-ups only when you need them.
Can I cancel Pro?
Yes, anytime from the Billing page in your account.
More guides and comparisons
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